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JARKAN (Zircon)
YELLOW SAPPHIRE (Pukhraj)
EMERALD (Panna)
Yellow Sapphire (Pukhraj)
Red Coral (Moonga)
Quartz Cat’s Eye (Lehsuniya)
Refund and Return Policy
Thank you for shopping withelectratrends.com We strive to ensure your satisfaction with every purchase. Please review our refund and return policy below:
7-Day Return Policy:
We offer a hassle-free 7-day return policy, starting from the date of delivery. If you are not completely satisfied with your purchase, you may return it within this period for a refund or exchange.
Eligibility Criteria for Returns:
- Unused and Unaltered Items: Returned items must be unused, and in their original packaging.
- Product Image/Video: The Buyer must share images or video of the defected product. Hence it will help us to decide a better chance to help the buyer. Without the image/video the products will not be considered for return.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Please contact our customer service team within 7 days of receiving your order to request a return authorization. Pack the item securely in its original packaging, including any accessories or documentation. We will arrange for the return of the product. Once we receive the returned item and verify its eligibility, we will process your refund or exchange within 7 business days.
Refunds:
Refunds will be issued to the original method of payment used for the purchase. The amount to reflect in your bank account will take 7-14 days.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will provide instructions for returning the item and arrange for a replacement or refund as applicable.
Contact Us:
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team.
Customer Service: Phone: +91 9717908621 Email: strastrogem17@
Policy Updates:
We reserve the right to modify or update our refund and return policy at any time. Please check this page periodically for any changes.
Thank you for choosing electratrends.com We appreciate your business!
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@strastrogem.com and send your item to: 141/2 Gali no.62, Hanuman Kunj, Bengali Colony, Burari, Delhi – 110084.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Methods and Timeframes:
We offer various shipping methods to cater to different customer needs. Standard shipping usually takes 0 to 4 business days. Please note that delivery times may vary depending on the destination and any unforeseen circumstances, such as holidays or weather-related delays.
Order Processing:
Once an order is placed, our team will process it after receiving the order. During peak seasons or promotional events, order processing may take slightly longer due to increased demand. Rest assured, we strive to ship out all orders as quickly as possible.
Need help?
Contact us at info@strastrogem.com for questions related to refunds and returns.